Shipping Policy

Effective Date: [Insert Date]

At Restora – Multi-Cuisine Restaurant, we are committed to delivering your favorite dishes hot, fresh, and on time. This Shipping & Delivery Policy outlines how we handle the dispatch and delivery of orders placed through our website or WhatsApp service.

1. Service Areas

We currently offer food delivery services within selected areas of Hyderabad.
To check whether we deliver to your location, please:

  • Enter your pin code/address during checkout, or

  • Contact our support team at +91 912 345 6789

2. Delivery Timings

  • Delivery is available daily, from 11:00 AM to 11:00 PM.

  • Orders placed outside these hours may be scheduled for the next available delivery window.

Estimated Delivery Time:

  • 30 to 60 minutes based on distance, order size, traffic, and weather conditions.

3. Takeaway / Pickup Orders

  • Customers can place takeaway orders online and pick them up from our restaurant.

  • Pickup time will be displayed after order confirmation.

  • Please carry a valid Order ID or confirmation message while collecting your order.

4. Delivery Charges

  • Free delivery is available for orders above a minimum amount (as displayed during checkout).

  • A nominal delivery charge may apply for smaller orders or distant locations.

  • Any applicable delivery charge will be shown before checkout.

5. Delays & Force Majeure

While we strive to deliver on time, delays may occur due to:

  • Heavy traffic or bad weather

  • Peak order volume or public holidays

  • Natural disasters or technical issues

We appreciate your patience during such instances and assure you of timely communication.

6. Undelivered Orders

Your order may not be delivered if:

  • The delivery address provided is incorrect or incomplete

  • The customer is unavailable or unreachable

  • Security restrictions prevent access to the location

In such cases, the amount will not be refunded unless the issue is caused by our team.

7. Packaging

All food is securely packed to preserve freshness, hygiene, and temperature during transit.

8. Contact Us

For questions related to delivery, please contact:

📞 +91 912 345 6789
📍 Restora Restaurant, Hyderabad
✉️ [Insert Email Address]
🌐 https://prj.kartisoft.com/restora